Importance of Customer Support for SaaS-based LMS
“Your customer is going to get to vote and talk. You want them out there as salesmen for you. Customer delight is the main ingredient of success. You will succeed if you have delighted customers. Don’t settle for satisfied” — Warren Buffett. Yes, customer success is critical. When you are from the SaaS domain, you need to give particular importance to customer- and after-sales services. Let us now get to the details of how customer support is essential for enterprise-level LMS providers. Why is Customer Support Important for LMS Users? Whenever a new customer enrols for an Learning Management System , it is vital to consider the quality of after-sales services. Why? It’s challenging to master processes like data integration, adding learners, course setup, advanced reporting functionalities, among others. Mastering these areas needs time — which can range from days to weeks. Even expert LMS admins require guidance when they decide to adopt a new solution. For instance, org...