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Showing posts from May, 2021

Importance of Customer Support for SaaS-based LMS

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  “Your customer is going to get to vote and talk. You want them out there as salesmen for you. Customer delight is the main ingredient of success. You will succeed if you have delighted customers. Don’t settle for satisfied” — Warren Buffett. Yes, customer success is critical. When you are from the SaaS domain, you need to give particular importance to customer- and after-sales services. Let us now get to the details of how customer support is essential for enterprise-level LMS providers. Why is Customer Support Important for LMS Users? Whenever a new customer enrols for an Learning Management System , it is vital to consider the quality of after-sales services. Why? It’s challenging to master processes like data integration, adding learners, course setup, advanced reporting functionalities, among others. Mastering these areas needs time — which can range from days to weeks. Even expert LMS admins require guidance when they decide to adopt a new solution. For instance, org...

The Role of the Chief Learning Officer is More Than a Custodian of LMS

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  The current business environment is exceptionally dynamic. Hence, organisations must pay keen attention to workplace learning, which is a critical lever for success. And in this evolving setup, the role of the Chief Learning Officer, aka CLO, has undergone a massive transition. CLOs are no longer only the custodian of the company’s Learning Management System . They cannot just engage in designing skills-based and compliance-oriented courses or creating leadership-development programs. Instead, they must embrace a comprehensive role of defining capabilities and shaping the company-wide culture. What Are the New Roles of the Chief Learning Officer? HBR describes the evolved CLO as the Transformer Chief Learning Officer. As per their words: “Transformer CLOs are strong senior managers whose mission is to help their companies and their employees thrive, even as technologies, business practices, and whole industries undergo rapid change. The transformer CLO role is not reserved fo...

5 Objections You Will Face When Proposing an LMS at Your Workplace

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  Duplication of courses and poor tracking of learning goals! If these are a few of the issues you face in your workplace training, you must be using a learning portal and not a full-fledged Learning Management System . However, when you propose to implement an LMS for corporate training, you might face several roadblocks. It is not easy to convince stakeholders to invest in a Learning Management System. So, how do you overcome these barriers? Well, we are here to answer just this question! 5 Objections You Will Face While Implementing an LMS for Corporate Training The first obstacle while proposing an LMS deployment usually comes from the management. It is not easy to convince the leadership to invest without being sure of the investment’s tangible benefits. Of course, the L&D team is aware that any organisation needs skilled staff to ensure business growth. But one needs to be able to describe that process to their stakeholders. How? Read on! 1. Inability to Showcase ...

What Are the Disadvantages of Online Learning?

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  Did you know that “90% of corporations now use e-learning compared to just 4% in 1995?” Yes, in the last decades, several companies have embraced this powerful tool. However, many others believe that online training poses multiple roadblocks. Corporates believe that e learning management system can lead to a less personal, unengaging, and too flexible training schedule. Therefore, today, we shall help you by pinpointing the five perceived disadvantages of online learning. What’s more? We will also be explaining their respective solutions! What Are the 5 Major Disadvantages of Online Learning? What Are Their Solutions 1. Too Self-paced: There Are No Set Deadlines One of the significant upsides of e-learning is that it is self-paced. What does this mean? You can ask your employees to take classes at their convenience. For instance, if they want to revisit a course, they can. Again, if they’re going to rewatch a video, they can. If a learner wishes to take a break from the ...

What is a Learning Experience Platform (LXP)

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  Josh Bersin , founder of Bersin by Deloitte, once stated: “…the LXP market itself is now over $350M in size and more than doubling every year. It’s also changing quickly.” So, what is LXP, also known as LEP? Well, the L&D realm is packed with so many acronyms that it often becomes confusing to discern the subtle differences between them. To make it a bit easier, here is the thing! LXP, aka LEP, stands for Learning Experience Platform. As opposed to an LMS, an LXP differs in its modes of content control and learning trajectory. LXP: The Key Definition As per  Valamis : “The Learning Experience Platform (LXP) is a consumer-grade learning software designed to create more personalised learning experiences and help users discover new learning opportunities. By combining learning contents from different sources, recommending and delivering them with the support of Artificial Intelligence, across the digital touchpoints, e.g. desktop application, mobile learning app and o...

Going Into an LMS Demo? 7 Questions That You Must be Prepared to Ask!

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  In one of our earlier blogs, we have discussed the ‘ 9 Questions to Ask Your Vendor Before Selecting an LMS ’. If you have read it, you would know that one of the queries is enquiring if your vendor offers a demo or trial of their Learning Management System . However, even when your provider says YES to this question, you should do your research and go prepared with specific questions to shoot at your provider while giving a demo of their eLearning solution. Irrespective of your business sector, company size, or training requirements, it is vital to ask these seven questions during an LMS demo — to understand if the platform is suitable for your organisation. 1)   What is the pricing structure? Your overall budget, which you have set aside for your training needs, determines the price that will be right for you. Make notes of your past spending history regarding corporate learning . Now, calculate how much you are willing to invest in your new LMS. Several LMS solutions ...